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FAQMost Frequently Asked Questions:
What do I do when my member name and password do not seem to work?
If your browser stays at the main welcoming screen after attempting to login, please ensure your system clock (date/time/year) is correct. If you’re redirected to a login error page, make sure your caps lock is off as your password and member name are case sensitive. Also, check your cookie settings to ensure they’re on a medium privacy level and clear all cookies and cache in your browser. If you’re still redirected, please try resetting your password. If this doesn’t resolve the issue contact customer support. Where do I find my receipt?
Purchase receipts will be emailed to you. What do I do when I am having download problems and credits were deducted?
If you experience download problems, please contact customer service with the file number and we’ll email the file to you or refund your credits. Please note that you have 24 hours from the time of your initial download to re-download that image without having to purchase additional credits. What is a credit and how does it work?
Credits are the AllStockPix currency and we sell them so you can purchase files with our micro-payment system (low price for high volume). How do I purchase images from your site?
You’ll need credits. Purchase credits through a plan and spend them whenever you download a file. We offer Pay-as-you-go credits. Why are your images so inexpensive/cheap?
Images on our site are contributed by individual photographers whose talent ranges from hobbyist to professional. Our goal is to provide customers with great photos that also fit within their budgets. What if I forgot my password and/or member name?
If you cannot remember what your password or member name is, email us to reset your password.
How do I change my member name?
If you would like to change your member name, please contact Customer Service and include the new member name you would like to use. How do I change my password?
To change your password, log into your account and click on the ‘My Profile’ tab at the top of the site. Then click on the ‘About’ tab. There you can change your password. How can I use your images? Are they Royalty Free?
All of the images on our site are Royalty-free. Please follow this link to view our license agreement that outlines permitted and prohibited usage. http://www.AllStockPix.com/docs/license.pdf If you still have questions, please contact Customer Support. What can and can’t be uploaded?
AllStockPix welcomes all experience levels of photographers and non-photographers, but reserves the right to decline files in its discretion, including reasons based on the following criteria: Poor Focus· Poor Lighting · Excessive Noise, Grain & Color Distortion · Compression Artifacts · Over Filtering · Poor Isolation & Cropping · Dust & Debris in Scans · Upsampling or Rezzing up Images · Poor Composition · Inappropriate Title or Description · Copyright / Trademark Infringement or Risk · Adult/Pornographic Content is unsuitable for AllStockPix · Profane or Violent Images How do I become a contributing photographer for AllStockPix?
Anyone over 18 can apply to become a photographer on AllStockPix.
In order for you to become a member and use all of the available features on AllStockPix.com you must complete the registration form provided here. AllStockPix.com guarantees that it will neither rent nor sell your personal information to anyone! How do I upload vector illustrations or Flash files?
Vector Illustrations:
When do I need a model release?
If the images that you are submitting have an identifiable human face, then you will need a model release.
How long will it take for my application or images to be reviewed?
Each image is checked individually by one of our Approval Administrators for various requirements such as size, file type, quality and copyright. This means that every image in the library has been downloaded, viewed at full size, checked exhaustively and qualitatively evaluated by at least one, but sometimes two or more Approval Inspectors.
If you are a new photographer and you have recently uploaded files, please be patient. Your image is in the queue, and will be processed in turn. There’s no need to upload again, or send us an email. Where do I find the Model Release form?
You can get a sample model release form in PDF format at http://www.AllStockPix.com/docs/modelrelease.pdf
How much does a photographer make / what is the royalty structure?
The royalty structure on AllStockPix is 50%. We pay higher royalties than the other stock sites because we are a photographer driven community.
If I’m approved as a contributing photographer, are the samples I provided automatically accepted?
No, you will need to resubmit those images to our inspectors for approval.
What are the specs required for images to be uploaded or rules for uploading?
I had a file rejected because of "noise" or "compression artifacting". What does this mean? A little bit about compression: The JPEG file format uses a "lossy" compression method. In order to make the file smaller, information is thrown away, or lost. The "quality" setting that most image editing programs and digital cameras have when saving JPEGs determines how much information is lost. At a certain point with lower quality settings the removal of information during the compression process can become visible in the form of compression artifacts (places in the image where too much detail has been lost). Too much JPEG compression can become visible either in the form of a general loss of detail, or grainy/patterned areas (especially in flat spaces, such as skies)."Compression artifacting" can be introduced by the camera and/or by your image editing software at lower quality settings. Also, re-sizing, re-sampling, and re-saving can all degrade the quality of a JPEG image, so one should be careful about re-saving JPEGs. If for example, a photo was re-saved 4 times (even at a quality of "12" or "Best") the image quality will become worse and worse. With this in mind, it is obviously best to start with the cleanest image possible. You may want to double-check your camera settings to make sure it is saving at the highest quality. "Noise" (pixels of varying colour where there shouldn’t be) is most commonly created by digital cameras, especially in darker shadows or under low-light conditions and exacerbates the compression issues mentioned above. You might want to double-check to make sure that your camera’s ISO/ASA setting is at the lowest number (usually 100). In digital cameras, higher numbers (200 or 400) will always result in more noise. I am having trouble uploading the preview image to go with my vector illustration. Please try uploading the preview image file at 72pt at a resolution of 1024 x 768. |
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